Mrs. Gottrocks stands behind our products and the products of our subscription services, and we will work to ensure that our Customer Satisfaction is 100%. Read our Privacy Statement.

Ballerina Cowgirl Fine Jewelry and Gifts and Mrs. Gottrocks are comprised of several services either owned by or subscribed to by Ballerina Cowgirl Enterprises. Mrs. Gottrocks is not directly responsible for the return policies of the services we subscribe to. However, we carefully choose our sales partners to ensure they offer a refund policy that meets our 100% Customer Satisfaction goals. If a return or exchange issue arises with a sales service we subscribe to, please contact us immediately so we can assist you in obtaining a fair outcome.

Mrs. Gottrocks Fine Jewelry and Gifts Returns and Refund Polices, and those of our subscription sales partners are as follows. You can click the name of the exchange policy to go to the website's actual page.

Moissanite Jewelry and Loose Stones

The Mrs. Gottrocks Moissanite Service is a subscriber of the Moissanite-Stardust.com Moissanite service. Their abbreviated Customer Care Return Policy follows:

"We are so confident you will be happy with your Moissanite jewel/jewelry, that we offer a 10-day satisfaction guarantee. If for any reason you are not happy with your jewel, simply return it to us within 10 days of receipt for a complete refund, less shipping & handling charges. You must return the original piece unworn and undamaged in its original packaging (including the Certificate of Authenticity) along with a copy of your emailed invoice to receive your credit. Any modifications to Jewelry will void the return policy (i.e. rings cannot be sized). This guarantee does not cover lost items..."

[back to top]

The Mrs. Gottrocks Floral Service is a subscriber of the GrowerFlowers.com floral service. Their abbreviated GrowerFlowers Exchange Policy follows:

"100% Guarantee. All Direct from the Grower Gifts are unconditionally* guaranteed to arrive fresh and beautiful every time you order. If you are not 100% satisfied with the product quality upon arrival, we will replace it free of charge..."

[back to top]

The Mrs. Gottrocks Party Supplies Service is a subscriber of the MakesParties.com party supply service, who offer the following MakesParties Exchange Policy:

"You can return an item for any reason. We will be glad to replace the item, exchange if for new merchandise, or issue a full refund, (except for glow products that are non-returnable). Products may be returned for replacement or refund as follows: (1.) You must contact us within 14 days of the invoice date for you to obtain a Return Authorization ("RA") number. This RA number must be written on the back of your packing slip that you return to us with your merchandise. We need this RA number to identify the correct amount to be credited to your charge card, and to properly restock the item. An RA number is good for only one item. (2.) We need to know what was wrong with the item for quality control. (3.) You are responsible for shipping costs of all returns which are not our fault. (4.) All items must be in "as-new" condition in original packaging. All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number. It is also a good idea for you to insure the package for its content value."

[back to top]

The Mrs. Gottrocks Original Artworks Shop is a partner site of the CafePress.com product development service, who offer the following CafePress Exchange Policy:

"Returns and Exchanges: CafePress.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please click here to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable."

[back to top]

The Mrs. Gottrocks Unique Candles Service is a subscriber of the 100Candles.com service, who offer the following 100 Candles Exchange and Returns Policy:

"Any claims for damages or discrepancies must be submitted to 100Candles.com within five (5) business days of receiving your order. You must notify 100Candles.com Customer Service by email or phone. Unopened merchandise may be returned in its original condition within 30 days of receiving your order. A 15% restocking fee will be charged to your account and you will be given store credit for the remaining amount. NOTE: Return Authorization Number is required. Email us at candles@100Candles.com or call us at 323-846-8686 to obtain your Return Authorization Number prior to shipping your package back. We can only refund shipping costs and void the restocking charges if the return is a result of our error. Ship back to us via UPS Ground or USPS Priority Mail with Insurance, UPS has automatic insurance of $100 included at no additional charge. Save your tracking number in case we need it..."

[back to top]

Mrs. Gottrocks carefully screens the products of the subscription vendors we subscribe to and make sure we are recommending outstanding internet services to our customers. If you have any questions or concerns, please feel free to Email Us for more information.